Return Policy
Effective Date: 1st September, 2024
1. Introduction
At KartCentral.in, we are committed to ensuring customer satisfaction. However, to maintain fairness and transparency, we have established this Return Policy, which outlines the conditions under which returns and refunds will be processed. By making a purchase on KartCentral.in, you agree to adhere to the terms of this Return Policy.
2. Conditions for Returns
2.1 Unboxing Video Requirement
To qualify for a return, the customer must provide an unboxing video of the product at the time of receiving the package. This video must clearly show:
– The sealed package before it is opened.
– The unboxing process, showing the package being opened in one continuous shot.
– The product as it is removed from the package, clearly showing the condition of the product.
Important: The unboxing video must be continuous and unedited. Any sign of editing or interruption in the video will result in the return claim being denied.
2.2 Eligibility Criteria
Products may be eligible for return only if:
– The unboxing video shows that the product is damaged or defective upon arrival.
– The product delivered is different from what was ordered (e.g., wrong model, size, or color).
– The product is unused and in the same condition as when it was received, with all original packaging, tags, and accessories intact.
2.3 Ineligibility for Return
The following products are not eligible for return:
– Products that have been used, worn, altered, or washed.
– Products without the original packaging, tags, or accessories.
– Products where the unboxing video is not provided, is incomplete, or has been edited.
– Products that are explicitly marked as non-returnable in the product description.
3. Return Process
3.1 Initiating a Return
To initiate a return, you must:
1. Contact our customer service team within 3-5 days of receiving the product.
2. Provide the unboxing video and a detailed description of the issue with the product.
3. Wait for a confirmation from our team before sending the product back.
3.2 Return Shipping
Once your return is approved, we will provide you with instructions on how to return the product. You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped). We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
4. Inspection and Final Decision
4.1 Inspection Process
Upon receiving the returned product, our team will inspect it to verify the claim. This inspection will determine:
– Whether the product matches the condition shown in the unboxing video.
– Whether the product is in its original condition with all packaging, tags, and accessories.
4.2 Final Decision
The final decision on the return request will be made solely by KartCentral.in. We reserve the right to approve or deny any return based on our inspection and review of the unboxing video. Our decision is final and binding.
5. Refunds
5.1 Refund Approval
If your return is approved, we will process your refund within [insert number] business days. Refunds will be issued to the original payment method used during the purchase.
5.2 Partial Refunds
In some cases, partial refunds may be granted (e.g., if the product is not in its original condition, is damaged for reasons not due to our error, or is missing parts).
5.3 Non-Refundable Items
Certain items are non-refundable, including:
– Products explicitly marked as non-returnable.
– Products returned without an approved return authorization from KartCentral.in.
6. Exchanges
We do not offer exchanges at this time. If you wish to exchange a product, please follow the return process, and place a new order for the desired item.
7. Damaged or Defective Products
If you receive a product that is damaged or defective, please follow the return process outlined above, providing the required unboxing video. We will work with you to resolve the issue as quickly as possible.
8. Contact Us
If you have any questions about this Return Policy or need assistance with a return, please contact us at:
KartCentral.in
Email: support@kartcentral.in Phone:+91-8178852088